Frequently Asked Question
Find answers to your questions about shopping with Zelax. If you need further assistance, feel free to reach out to us!
How long does shipping take?
Standard shipping takes 5–7 business days. For expedited shipping, it takes 2–4 business days. Delivery times may vary based on your location.
Do you ship internationally?
Yes, we offer worldwide shipping! Shipping costs and times vary by region.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in original packaging. Visit our Shipping & Returns page for more information.
How should I care for my loungewear?
We recommend machine washing on a gentle cycle with cold water and air drying to maintain softness. For detailed care tips, visit our Care Instructions.
Your Questions, Answered
Click on the “My Account” icon at the top right of our website and follow the sign-up instructions.
Zelax Rewards is our loyalty program offering points for every purchase, which can be redeemed for discounts and exclusive offers.
We aim to respond to emails within 24 hours. For urgent inquiries, please use our live chat or phone support.
We use premium fabrics like organic cotton, bamboo blends, and silk to ensure a soft and breathable experience.
Absolutely! We choose hypoallergenic fabrics with natural dyes to ensure comfort for sensitive skin.
We recommend avoiding fabric softeners as they can affect the fabric’s natural breathability.
Our products are ethically made in carefully selected factories that adhere to fair trade practices.
At Zelax, we believe that loungewear should be more than just comfortable; it should be a part of your mindful living. Our designs are inspired by the Zen philosophy, focusing on simplicity, functionality, and harmony with nature. We use premium-quality fabrics such as organic cotton, bamboo blends, and silk to create pieces that are soft against the skin yet durable. Additionally, every garment is crafted with attention to detail—from reinforced stitching to eco-friendly dyes—ensuring that each piece is not only beautiful but also built to last.
Yes, all of our fabrics are certified by OEKO-TEX Standard 100, which means they have been tested for harmful chemicals and are safe for even the most sensitive skin. We also avoid using harsh dyes and finishes that can irritate the skin, ensuring that every piece of loungewear is as gentle as possible. Our commitment to safety and quality is a core part of the Zelax philosophy.
Ethical production is at the heart of what we do. We partner only with manufacturers who comply with fair trade practices, provide safe working conditions, and ensure fair wages for their workers. Additionally, we conduct regular audits to monitor working conditions and environmental practices, ensuring that every step of our production process aligns with our values of compassion and mindfulness.
The name “Zelax” is a blend of “Zen” and “Relax,” embodying the core philosophy of our brand. Inspired by the simplicity and mindfulness of Zen teachings, Zelax aims to create loungewear that promotes relaxation and balance in everyday life. Each piece is designed to offer comfort without compromising on aesthetics, allowing you to embrace a slower pace with grace.
