Your privacy is important to us. This Privacy Policy explains how Zelax collects, uses, and protects your information.
1. Information We Collect
We gather information to improve your shopping experience and provide personalized services.
| Type of Information | Examples | How We Use It |
|---|---|---|
| Personal Information | Name, email address, phone number | To process orders and communicate with you |
| Payment Information | Credit card details, billing address | For secure transactions |
| Account Information | Username, password | To manage your account |
| Device Information | IP address, browser type | To optimize site performance |
| Order History | Products purchased, date of purchase | For personalized recommendations |
| Preferences | Size, color, style preferences | To enhance your shopping experience |
2. How We Collect Information
We collect information in the following ways:
a. Directly from You:
- When you create an account or place an order.
- When you subscribe to our newsletter.
- When you fill out contact forms or surveys.
b. Automatically:
- Through cookies and tracking technologies.
- By analyzing your browsing behavior on our site.
c. From Third Parties:
- Social media platforms when you interact with our content.
- Payment processors for secure transactions.
3. How We Use Your Information
We use your information to:
| Purpose | Details |
|---|---|
| Process Orders | To confirm, pack, and ship your purchases |
| Improve User Experience | To personalize content and product recommendations |
| Marketing | To send promotional emails and offers, if you’ve opted in |
| Security | To detect and prevent fraud and unauthorized access |
| Legal Compliance | To fulfill legal obligations and comply with regulations |
4. Cookies Policy
Cookies help us enhance your browsing experience by:
- Remembering Your Preferences: Items in your cart and language settings.
- Analytics: Understanding how you use our site to improve performance.
- Marketing: Showing relevant ads based on your interests.
How to Manage Cookies:
You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
5. Sharing Your Information
We do not sell your information to third parties. However, we may share it with:
| Who We Share With | Purpose |
|---|---|
| Service Providers | Shipping, payment processing, and marketing services |
| Legal Authorities | To comply with legal requests or protect our rights |
| Social Media Platforms | When you use integrated features like sharing or commenting |
6. Your Rights
You have the right to:
- Access: Request a copy of your personal information.
- Rectification: Correct any inaccurate or incomplete information.
- Deletion: Request deletion of your data under certain conditions.
- Opt-Out: Unsubscribe from marketing emails anytime.
To exercise your rights, contact us at: privacy@zelax.com
7. Data Security
We take data security seriously:
- Encryption: Your information is encrypted during transmission.
- Access Controls: Limited access to authorized personnel only.
- Monitoring: Regular security assessments to detect vulnerabilities.
8. Retention Period
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
| Type of Information | Retention Period |
|---|---|
| Account Information | Until account deletion request is received |
| Order History | 5 years for tax and legal compliance |
| Marketing Preferences | Until you opt out |
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children.
10. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be notified by email.
11. Contact Us
For any questions about this Privacy Policy:
- Email: privacy@zelax.com
- Phone: +1 (727) 877-8678
- Address: ZELAX INC, 6760 CORPORATE DR STE 3100, COLORADO SPRINGS, CO 80919, United States
