Shipping & Returns

At Zelax, we believe in seamless and stress-free shopping. Find all the information you need about shipping options, delivery times, and our hassle-free return policy.

1. Shipping Options

• Standard Shipping:
  • Cost: Free for orders over $99, otherwise $7.
  • Delivery Time: 5–7 business days.
  • Tracking: Available with real-time updates.
• Expedited Shipping:
  • Cost: $15 flat rate.
  • Delivery Time: 2–4 business days.
  • Tracking: Priority tracking with detailed updates.
• International Shipping:
  • Cost: Calculated at checkout based on destination.
  • Delivery Time: 7–14 business days, depending on customs.
  • Customs Fees: Responsibility of the customer.
• Eco-Friendly Shipping:
  • Cost: Standard rates apply.
  • Details: Uses recycled packaging and carbon-neutral delivery options.

2. Processing Time

• Order Confirmation: Within 24 hours of purchase.
• Processing: 1–2 business days.
• Peak Season: May take an additional 1–2 days.

Note: Orders placed on weekends or holidays will be processed on the next business day.

3. Tracking Your Order

• Once your order is shipped, you will receive an email with a tracking link.
• Visit our Order Tracking page and enter your order ID and email address for real-time updates.

4. Lost or Delayed Packages

• If your package is delayed beyond the estimated delivery date:
  • Contact us: support@zelax.com
  • Resolution: We will initiate an investigation with the carrier and keep you updated.
• If your package is lost:
  • We will resend your order free of charge or issue a full refund.

5. Return Policy

We want you to love your Zelax loungewear. If you’re not completely satisfied, here’s what you can do:

• Eligibility:
  • Must be returned within 30 days of delivery.
  • Items must be unworn, unwashed, and in original packaging with tags attached.
  • Sale items are final and cannot be returned.
• Return Methods:
  • Standard Returns: Prepaid shipping label provided. $5 return fee for U.S. orders; deducted from refund.
  • Exchange: Free shipping on all exchanges.
• Non-Returnable Items:
  • Underwear, gift cards, and items marked as final sale.

6. How to Initiate a Return

• Step 1: Go to our Returns Portal.
• Step 2: Enter your order ID and email address.
• Step 3: Select the items you wish to return and the reason.
• Step 4: Print the prepaid shipping label and attach it to your package.
• Step 5: Drop off the package at the nearest postal office.

7. Refund Policy

• Processing Time: Refunds are processed within 5–7 business days of receiving the returned items.
• Payment Method: Refunds will be issued to the original form of payment.
• Store Credit: Available upon request, with a 10% bonus for future purchases.

Note: Shipping fees are non-refundable.

8. Damaged or Defective Items

• If you receive a damaged or defective item:
  • Contact us: support@zelax.com with your order number and photos of the item.
  • Resolution: We will send a replacement or issue a full refund, including shipping costs.

9. International Returns

• Eligibility:
  • Must be returned within 45 days of delivery.
  • Customer is responsible for return shipping costs.
• Customs & Duties:
  • Non-refundable.
  • Please mark the package as “Returned Goods” to avoid additional customs fees.

10. Frequently Asked Questions

Q: Can I change my shipping address after placing an order?
A: If your order has not yet shipped, contact us at support@zelax.com to update your address.

Q: How do I cancel my order?
A: Orders can be canceled within 12 hours of purchase by contacting customer support.

Q: What if I receive the wrong item?
A: Contact us within 7 days with your order number and a photo of the item. We’ll send the correct item at no additional cost.

11. Contact Us

If you have any questions about shipping or returns, reach out to us at:

• Email: support@zelax.com
• Phone: +1 (727) 877-8678
• Live Chat: Available Monday–Friday, 9 AM–5 PM EST.

Your satisfaction is our priority.
We’re here to help make your shopping experience as smooth as possible! 😊