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custom order terms

Last updated: September 4, 2026

the short version: 20 pairs minimum per design · $9.99 / $11.99 / $12.99 a pair by length, 10% off at 50 pairs · free worldwide shipping · ships within 2 weeks of your order · pay at checkout, full refund any time until you approve the proof · after approval, no returns except for defects.

These terms cover custom orders on zelax.com and in the Zelax app: gloves printed with artwork you supply. They sit alongside our Terms & Conditions; for custom orders, these terms apply where the two differ. Placing a custom order means you accept them.

what a custom order is

A custom order is a run of Zelax gloves printed all over with your artwork, made to order for you. Same fabric, same construction and same three lengths as our standard gloves: 9″ wrist, 17″ elbow, 21″ opera. We print your pattern across the fabric and cut every glove from that roll.

Custom orders are all-over prints only. We don’t yet place a single graphic at one spot on the glove.

minimum and pricing

The minimum is 20 pairs per design. You can split those pairs across lengths any way you like — 12 pairs of 9″ and 8 pairs of 17″ is fine.

Price per pair: 9″ $9.99 · 17″ $11.99 · 21″ $12.99. Order 50 or more pairs of one design and the whole design is 10% off. That is the only discount: coupons, sale prices and other promotions don’t apply to custom orders.

Prices are in US dollars and include free shipping worldwide. Import duties, customs fees and taxes charged by your country are not included and, where charged, are paid by you.

your artwork

Send us artwork you have the right to use. By uploading it you confirm that you own it or have permission to print it, and that printing it doesn’t infringe anyone’s copyright, trademark or other rights. If a claim arrives about your artwork, it’s yours to answer, and you agree to cover any costs we incur because of it.

We won’t print: logos, characters, brands or team marks you don’t own or license; real people without their consent; hate symbols; sexual content; anything promoting violence or illegal activity; anything we judge would harm Zelax’s name. We may decline any artwork for any reason, in which case we refund you in full.

You keep all rights to your artwork. You give Zelax and our production partner permission to reproduce it only to make your order and any reorders you place. We never sell, reuse or share your design. We show finished custom gloves in our own marketing only if you tick the box that says we can.

artwork requirements

The preview tool warns you if a file is low resolution. If you go ahead anyway, the print will be soft, and that isn’t a defect.

paying, review and proof

You pay in full at checkout, like any zelax.com order. We then check your artwork — usually within 2 business days — and send a digital proof to your email and your account dashboard. Look at scale, repeat and colour carefully: the proof is what we print.

Approve the proof and your order goes into production. Until you approve, you can cancel at any time for a full refund. If we don’t hear from you within 14 days of sending the proof, we cancel and refund you. To change artwork, quantities or lengths before approval, cancel and place a new order — simplest for both of us.

If we can’t print your artwork, we refund you in full. Refunds go back to your original payment method and usually show within 5–10 business days.

once you approve

Production starts and the order can’t be cancelled or changed. Custom gloves are made for you and can’t be resold, so there are no returns or exchanges for a change of mind, a length you wish you’d chosen differently, or anything visible in the proof you approved — typos, resolution, colours, scale.

colour and print

Screens glow; fabric doesn’t. Colours on the gloves will differ somewhat from your monitor, and slightly between production runs. Every glove is cut from the printed roll, so where the pattern falls differs from glove to glove and pair to pair. That’s the nature of an all-over print, not a fault.

production and delivery

Your order ships within 2 weeks of the day we receive it, as long as you approve the proof promptly — days spent waiting for your approval don’t count. Custom orders ship tracked, in one parcel, from our production partner in Shenzhen; delivery usually takes a further 5–15 business days depending on where you are. Tracking appears in your zelax.com account, and we email you when the order ships and when it’s delivered.

Check your address at checkout. If a parcel comes back to us because the address was wrong or it wasn’t collected, we’ll ask you to cover reshipping.

if something’s wrong

If the print is faulty, the quantity or length is wrong, or the parcel arrives damaged, email [email protected] within 14 days of delivery with your order number and photos of the problem. We’ll replace the affected pairs or refund them — your choice.

reorders and your files

We keep your approved artwork and proof for 12 months so you can reorder the same design without re-uploading. Ask us to delete it sooner and we will. Artwork is stored privately and never shown publicly.

the rest

You need a zelax.com account to place a custom order, as with every order. These terms are governed by the laws of the State of Colorado, USA. We may update these terms; the version published when you place your order is the one that applies to it.

Questions before you order? [email protected]