Shipping

Your order may ship from any of three locations: our home base in Colorado Springs, Colorado; our U.S. Amazon fulfillment center; or our facility in Shenzhen, China. When an order comes in we look at the delivery address and send it from whichever warehouse can get it to you fastest.

Processing time

Orders are made ready and shipped within 1–3 business days of purchase. Orders routed through our Shenzhen facility can take a little longer to hand off to the carrier. During busy or limited-drop periods it can take longer too — we’ll always get you moving as fast as we can.

Domestic shipping (U.S.)

Regular U.S. glove orders ship from our U.S. Amazon fulfillment center. Once your order ships, standard delivery typically takes 3–7 business days depending on where you’re located. Shipping is free for all U.S. orders.

International shipping

We offer free shipping worldwide. Depending on where you are and what you’ve ordered, your parcel may leave from the U.S. or from our Shenzhen facility — we pick whichever route gets it to you sooner. International delivery times vary by destination and customs processing, so please allow extra time. For regular purchases, any customs duties, taxes, or import fees are the responsibility of the recipient and are collected on delivery. Approved creator gift orders are covered separately below.

Approved creator gift orders

For approved Zelax Creator Program gift orders, Zelax covers the products within your approved allowance, standard shipping, all customs duties and import taxes, and any required customs or courier handling and clearance fees for delivery to your approved country. Your total cost is $0 from checkout through delivery. You do not need to pay to receive your parcel.

If a carrier or customs office requests payment for your approved creator gift order, please contact [email protected] before paying so we can arrange settlement.

Tracking

You’ll get a shipping confirmation email with tracking as soon as your order is on its way, so you can watch it travel to you. If your order includes items held in different warehouses, it may arrive in more than one parcel — you’ll get separate tracking for each.

Questions about your order? Get in touch and we’ll help you track it down.